1. Introduction
Crickex Partner ("we", "us", "platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.
By using our website or app, creating an account, or accessing any of our services, you agree to this Privacy Policy. This policy governs our Terms & Conditions section and must be read together with it.
In brief: We only collect information that is strictly necessary. Your data is never sold to third parties. All information is protected to international standards.
This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. If you have any questions about this Policy, support@crickexpartner.betto get in touch.
2. Data We Collect
Crickex Partner Various types of data are collected — some provided directly by you, and some collected automatically.
Information Provided Directly:
- Identity Information: Full name, date of birth, nationality.
- Contact Details: Email address, mobile number, residential address.
- Identity Documents: Copy of NID, passport, or driving license (for KYC verification).
- Financial information: Payment method details and transaction history.
- Account Information: Username, password (encrypted).
Automatically Collected Data:
- Device Information: IP address, browser type, and operating system.
- Usage data: Page visits, session duration, and click history.
- Location data: Approximate geographic location (IP-based).
- Cookies data: Session cookies and preference cookies.
We never store your password in plain text. All passwords are stored using industry-standard hashing methods.
Sources of Data Collection:
| Data Type |
Source |
Requirements |
| Registration information |
Directly from you |
Required for account creation |
| KYC documents |
Directly from you |
Required for withdrawals and verification |
| Payment Information |
Payment gateway |
Required for Transaction Processing |
| Device & Browser Information |
Automatic |
For security and experience improvement |
| Gaming History |
Platform activity |
To deliver services and maintain regulatory compliance |
3. How Your Information Is Used
Crickex Partner Your data is used only for specific, legitimate purposes. We never use it beyond what is strictly necessary.
- Account Management: To enable registration, login, and account security.
- Service delivery: To keep betting, gaming, and transaction services running smoothly.
- Identity verification (KYC): For legal compliance and fraud prevention.
- Customer Support: To address your complaints and queries.
- Security Monitoring: To detect and prevent suspicious activity.
- Legal Compliance: To meet regulatory requirements.
- Product development: To improve the platform experience (using anonymized data).
- Promotional Communications: To send you offers and updates with your consent.
We never use your information for unauthorized marketing, profiling, or third-party advertising.
4. Who Your Information Is Shared With
Crickex Partner Your personal information is never sold. However, it may be shared with trusted third parties in specific circumstances:
Data sharing scenarios:
- Payment processor: To process transactions via Mobile Pay, Nagad, Rocket, or other approved payment gateways.
- KYC Verification Services: With licensed identity verification service providers for KYC purposes.
- Technology service providers: For hosting, security, and analytics services — they may only use your data in accordance with our instructions.
- Legal reasons: In response to a court order, directive from a regulatory authority, or valid request from a law enforcement agency.
- Fraud Prevention: With regulatory authorities for anti-money laundering compliance.
Our commitment: All parties we share data with are contractually bound to uphold our privacy standards. Protecting your information is mandatory for them as well.
5. Cookies Policy
Crickex Partner This website uses cookies. Cookies are small data files stored in your browser that help improve your experience on the site.
Types of cookies we use:
- Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
- Functional cookies: To remember your language preference, theme settings, and other user preferences.
- Analytics Cookies: To understand site traffic and usage patterns (anonymized data).
- Performance Cookies: For monitoring page load speed and overall performance.
You can disable non-essential cookies through your browser settings. Keep in mind that turning off certain cookies may affect how some parts of the site function.
6. Security Measures
Crickex Partner We use industry-leading technology to protect your data. Our security framework operates on multiple layers.
- SSL/TLS Encryption: All communications are secured with 256-bit SSL encryption.
- Data Encryption: Sensitive data is stored in encrypted form in our database.
- Two-factor authentication (2FA): Option to add an extra layer of security to your account.
- Firewall & IDS: Advanced firewall protection against unauthorized access and attacks.
- Regular Security Audits: Regular security audits conducted by independent third-party experts.
- Staff training: All our staff are trained in data protection and required to follow strict security protocols.
Response to security breaches: If you suspect unauthorized access to your account, change your password immediately and notify our support team.
7. Your Rights
Crickex Partneryou have a number of important rights regarding your personal data. We are committed to upholding those rights.
Right to accessYou have the right to know what personal data we hold about you.
Right to RectificationYou may request corrections to any inaccurate or outdated information.
Right to ErasureIn certain circumstances, you may request that your data be deleted.
Right to Restrict ProcessingIn certain cases, you may request that the processing of your data be restricted.
Right to Data PortabilityYou may request a copy of your data in a structured, portable format.
Right to ObjectYou may object to the use of your data for marketing or profiling purposes.
To exercise these rights support@crickexpartner.bet. We will respond within 30 business days.
8. Data Retention Period
Crickex Partner Your information is retained only for as long as necessary — no longer.
- While your account is active: Account information and gaming history are fully retained.
- After account closure: To meet legal obligations, core data is typically retained for 5–7 years.
- Transaction records: A minimum of 5 years, as required by financial regulatory obligations.
- KYC Documents: For the period required by applicable legal obligations.
- Customer support records: 2 years for issue resolution and quality control.
Once the required retention period ends, data is securely deleted or anonymized.
9. Child Protection
Crickex Partner's services are strictly for individuals aged 18 and above. We do not knowingly collect or store any information from persons under 18.
If we suspect that an account has been created by a minor, we will immediately suspend that account and delete all associated data. If you believe a minor is using our platform, please let us know.